As a human-centered interactive agency, we believe great work comes from understanding the needs, wants and perceptions of your audience. It means learning about the people who interact with your brand and using that information to make marketing strategy decisions.
At Nebo, we have a business development team. But we never “sell.” To “sell” implies cold calling. To “sell” implies pushing out email campaigns to prospect lists. To “sell” implies sending brochures or company literature via snail mail. To “sell” implies talking about your company from a product-focused perspective to “targeted decision makers.”
Bianca’s background includes fraud investigation and teaching kindergarten, and yet her eclecticism is perfect for the important role she plays at SunTrust. In many ways, social media is still developing and the rules have yet to be written. Since creating SunTrust’s social media client service strategy in 2009, Bianca has helped revolutionize the way the bank provides service support, adding social media channels such as Facebook and Twitter as new ways for SunTrust clients to ask for help. This has also helped build SunTrust’s brand perception from a traditional bank to a company that regularly engages with its customers with the spirit of a bank teller in a local community. Bianca talked to Nebo Agency about some of her marketing challenges, how she measures social media impact, and what social media trends she anticipates in 2012.
At its most recent Sunset Keynote Event, BMA Atlanta featured Eduardo Conrado, SVP and CMO at Motorola Solutions. Conrado discussed how business-to-business marketing must evolve in the coming years to meet changing customer needs. His talk focused on how companies—having clearly defined their purpose—can implement a customer-centric marketing approach. Nebo had the opportunity to partner with BMA Atlanta and conduct a short Q&A with Conrado before the event.