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Picture it: One day you are on top of the world conquering the social media algorithm. The next, a social media platform announces a new feature that has your social media strategy shaking in its boots. But, as we see often, social media users aren’t quite ready for the change these platforms are trying to make. Yes, I am looking at you Instagram Reels—but we will save that post for another day. Today is a momentous day for the social media world: the last day to use a failed social media update that didn’t gain traction. I’m talking about Twitter Fleets, the Story function of the social platform that users didn’t want and never asked for.
If you’re a project manager, account executive or manage any client services-related job in an agency, you are often tasked with making sure your clients are “happy.” Of course, customer service and satisfaction are an important part of this role, but this begs the question, what exactly does making your client happy mean? At Nebo, I tell our project management team that our clients must have a positive experience working with us. This means that we keep our word. We are responsive and communicate, and most importantly, we care — A LOT. This also means we should be honest, creating a partnership built from mutual respect and transparency, even when it means you need to have difficult conversations with your clients.
Copy then design? Design then copy? I was first posed with this dilemma in college, as a freshman journalism major working on the plan for the semester’s inaugural newspaper. My goal was to be a writer, but as a student reporter, we had to learn print layout, too. This is where I was introduced to InDesign, discovered what kerning was and learned that a pica was a legitimate unit of measurement. Newspaper layout was not my calling, but it did give me an appreciation for design and how it brought copy to life. Which brings me to the age-old agency question asked of both copywriters and designers alike — what comes first: copy or design? It’s an important question because it gives you an idea of workflow, but it also lets you know what is valued in any given project. Has the client gotten excited about a particular design element or functionality? Then there’s a chance copy will have to be adjusted to make it work. Is there a quick turnaround time? Copy and design will probably have to work in conjunction to make the date.