“Content is king” has gone from being a cliché of SEO to the status quo of the web. And if you’re curious as to when this development became official, check out the recently redesigned website for the Coca-Cola Company. Company websites are operating less like, well, company websites, and more like publishers. In turn, marketing teams are expected to act more like editorial bullpens. Unfortunately, modifying a skillset takes more than adding another line to your resume.
While Coke hired their own team of journalists, editors and content marketers to make their lofty ambitions come true, not every organization has the resources or desire for such a big investment. This leaves stalwart marketers to enter into the fray of blogging, video production, meme generating and tweeting, to figure things out as they go. An unfortunate side effect of this action is that the team begins to suffer from content fatigue.
When you first started your venture into content marketing, you had a plethora of ideas and the support of a vast network of team members. Now things have become touch and go. If you or any of your fellow content marketers have experienced one or more of the following symptoms, you may have content fatigue. Luckily, we have some suggested remedies.
For many of us at Nebo, it can be hard to leave our work at work. Intuitively, we apply the same human-centered approach we use for our clients to our everyday experiences. Realizing that it is futile to fight it, we’ve decided to embrace it. We’ve decided to look at everyday things and figure out ways that the user experience can be improved. This is a look at the user experience in real life, or as people online might put it, UX IRL.
Today’s subject: clamshell packaging.
As PR professionals, part of our job is to pitch clients’ stories to target outlets and influencers. At the agency, the only pitches we see are the ones we’re sending. But on the other end – at the newsroom – those pitches are just a drop in the bucket. Media relations specialists rarely experience this transaction from the other side, but online dating has given me a surprisingly fresh perspective on pitching. In this installment of Love and Media Relations, I’ll continue to share PR lessons I’ve learned through online dating, showing how contacting potential love interests is a lot like pitching media contacts.
When I first started in Paid Media at Nebo, the digital industry was as fresh as I was out of college. The opportunity and potential was thrilling, but came with a set of challenges that many undefined industries face: lack of historical user data.
Many times I’d feverishly sort through dozens of market research previews and summaries from huge research firms, hoping that the one I eventually picked (and convinced Nebo to pay for) would offer some insight into online behaviors.
More often than not, I’d reach the end of a report with a solid understanding of how affluent males ages 24-45 make offline decisions about buying a luxury car, for example, but nothing of how these users engage with online mediums throughout their buyer journey.
Today, however, the data we need to help guide our digital strategies is more widely available than ever. We still have the option of buying comprehensive data packages from mega researchers, but are also dozens of amazing free tools available that help us get insight into how people are searching online, how they’re interacting with brands, and what the modern buyer journey looks like.
Media relations horror stories are everywhere. Even the simple act of sending an email has inspired PR urban legends. There’s the firm that sent out a mass message addressed “Dear Blogger.” There’s the agency that made a data entry error in a mail merge and got the names of hundreds of media contacts mixed up. I’ve even heard about someone blatantly CCing several writers at several different channels on the same pitch.
Hearing these media relations nightmares, I’m struck by how similar they are to my own horrifying experiences as an online dater. There’s the guy who greeted me with “Hey Pumpkin.” There’s the other guy who asked if my job in social media was “doing Twitter and stuff.” And then there was the time I got the same message from two men in one week: “I wanted to let you know I’ve already married and divorced you in my mind…” (Turns out this bizarre pseudo-proposal was a popular approach at the time.)