Chatbots are the future. There, we said it.
Straddling the line between marketing and customer service, chatbots have the ability to revolutionize how you communicate with your customers. When people are looking for answers on your website, they don’t want to be directed to an email form where an answer may or may not come in the next 48 hours — they want answers, and they want them now.
Chatbots offer your customers an option for self-service. It offers them the choice of instant communication, skipping wait times and avoiding awkward phone conversations. Ultimately, it offers them freedom.
With the right strategy, the right information and the right content, a chatbot can make all your dreams come true.
But a word of caution: if you’re not ready to play the chatbot game the right way, don’t play it at all. A bad chatbot is more impactful than a good one. After all, good is forgettable, bad is memorable, and you don’t want to be remembered as the next Clippy.
Wherever you are in your chatbot journey — Nebo is here to help.