Tips Every Marketer Needs This Holiday Season

Every year around this time, marketers collectively lose their minds — in the best way possible. The Q4 plans we've been polishing since July finally go live. Budgets get unlocked. Creative gets shipped. And somewhere, a media buyer is refreshing a dashboard with the intensity of a day trader.
Then reality taps us on the shoulder: everyone else is doing the exact same thing. Every brand on earth is flooding every channel at the exact same moment, and this year they've got an army of AI tools cranking out infinite variations of it all.
The Future of Marketing Isn’t Attention. It’s Trust.

For years, marketing has been obsessed with attention.
We want more impressions. More clicks. More reach. More ways to interrupt someone in the middle of whatever they were actually trying to do.
But attention is not the same thing as connection. And today, the difference matters more than ever.
It’s Time Marketers Ditch the Term “User”

It is 2026. Your refrigerator can suggest dinner. Your watch knows you slept badly. An AI assistant can research a product, compare prices and make a purchase before you have finished deciding whether you even want it.
Somewhere, a marketing dashboard records all of this as user activity.
That word, user, has followed technology for decades. It once described someone operating a computer, back when doing so was a distinct enough activity to warrant its own label. Today, nearly everyone encounters digital technology constantly, often without consciously “using” anything at all.
Why This is the Moment for Radical UX and CX Thinking

To say that the only certainty right now is uncertainty seems like one of the biggest understatements I’ve ever made. AI, tariffs, war, inflation, political strife, and more make the current economic environment very challenging for most organizations.
And when tough times hit, we tend to see organizations start pressing familiar levers to get through the challenges. Marketing and advertising budgets get cut, yet the financial goals stay the same. People are asked to do more, but with less. And most of the time, that is not possible.
Welcome to Notification Hell: Why Less Is More for Marketers

When Dante wrote Inferno, he described hell as an underworld with nine layers, each worse than the last. What he could never have predicted, way back in 1321, was that one day, there would be a tenth layer—and it’s the one we’re all living in, right now.
This is Notification Hell.
If you’re a white-collar worker, you already know how much Notification Hell sucks. According to Gemini’s AI overview (which we all know can be wrong—see our forthcoming post about AI Hell), this level of hell is a world where…